Why won’t my form save?
If a form won’t submit and you see “The data provided is invalid,” one or more fields didn’t pass validation. Look for the highlighted fields and their error messages, fix them, and try again.
If you click save and nothing happens — or you see “The data provided is invalid. Please check your input” — the form has validation errors. The app won’t submit until the highlighted fields are corrected.
How to find what’s wrong
- Look for fields outlined or marked in red, usually with a short message directly beneath them (for example, a required field left blank, an invalid email, or a number outside the allowed range).
- Validation messages appear next to the field they refer to — scroll up if the first error is higher on the form.
- Fix each flagged field, then submit again.
Common causes
- A required field is empty.
- A value is in the wrong format (email, phone, dates, amounts).
- A number is outside the allowed range (for example, a percentage over 100, or a negative amount).
- A date is invalid for the context (such as an end date before the start date).
If the form still won’t save
If every field looks correct but saving still fails — or you see a “Failed to Save” message instead of field-level errors — the issue may be on our side rather than your input. In that case, copy the Trace ID shown with the error and follow Something went wrong — what to do.
Note: Field-level errors (in red, next to a field) mean *the input* needs fixing. A general “Failed to Save” with a Trace ID usually means *something on our side* — copy the Trace ID and contact support.
Last updated: Jun 2026