Help Center FAQ

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Getting Started

Accept your invitation and finish your profile
Getting started: your contractor onboarding
Identity verification didn’t go through — what to do
Sign your contract
Verify your identity
Why we ask for your information

Company Setup

Add a payment method
Complete your business profile
Create your company account
Getting started: set up your company
How and when you’re charged
How contractor subscriptions work
How currency conversion and the FX buffer work
Payment processing fees (card vs ACH)
Verify your business (KYB)

Account & security

Set up two-factor authentication (2FA)

Users & organization

Configure your notification preferences
Create a custom role
Invite users to your organization
Manage departments
Manage your team (users)
Roles and permissions explained
Working with multiple organizations

Hiring a contractor

Add a contractor
Can a contractor have more than one contract?
Choose an agreement and signatory (Compliance step)
Contractor vs EOR employee: what’s the difference?
Pre-fill contractor details from a resume or contract
Set job details, service duration, and payment terms
What information we collect about a contractor — and why

Contracts & signing

How contract signing works
Send a contract for signing
View and manage contracts
What happens after you invite a contractor

Managing & ending contracts

Amend a contractor’s contract
Cancel or reinstate a contract
Extend or renew a contract
Offboard or terminate a contractor
Upcoming and active contracts: what you can change

Invoicing & payments

How contractor invoices are generated
How do I reject or dispute a contractor invoice?
How do I review, approve, and pay contractor invoices?
How do I set a contractor’s invoicing frequency?
How does contractor invoice auto-approval work?
How your organization’s time zone affects automatic billing

Billing schedules

Billing schedule types and when to use each
How billing schedules become invoices
Schedule adjustments explained

Funding & payouts

How invoice funding works and how long it takes
How payments and payouts work
How the payout date is calculated
Understanding payroll runs
What to do if a payment fails to fund

Time & Attendance

Create and manage projects
How projects, timesheets, and time off work together
Log and submit your timesheets
Projects and how you log time to them
Request time off
Review and approve time-off requests
Review and approve timesheets
Set up approval policies

Productivity Monitoring

Classify apps and websites for productivity
Download and connect the desktop agent
Monitor team productivity with Productivity Insights
What the desktop agent collects — and what it doesn’t

Submitting invoices

Can I edit or cancel an invoice after I submit it?
Create and submit an invoice
How do I add expense line items to my invoice?
Why are some of my invoices generated automatically?
Why was my invoice auto-approved or auto-submitted?
Will my invoices be created for me, or do I create them?

Getting paid

How invoicing works (statuses explained)
What currency will I be paid in, and how does the exchange rate work?
What do the payout statuses mean, and why is mine still processing?
When will I get paid? How your payout date works

My Profile & Documents

Add multiple bank accounts and set a default
Add or update your bank account
Does Flamingo handle my taxes, and what documents can I download?
Download your contract and invoices
Finding your routing number or SWIFT/BIC code
Why was my bank account rejected?

Troubleshooting

Something went wrong — what to do
What time zone are dates and times shown in?
Why can’t I do this? Access and permission errors
Why won’t my form save?
You’ve been logged out or your session expired

Knowledge Base/Glossary

Glossary

Terms used across Flamingo, defined.

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